PRIVACY POLICY
Effective May 1, 2026
This Privacy Policy describes how Spark Communications, LLC ("Company," "we," "us," or "our") collects, uses, discloses, and protects information obtained through our website located at [thesparkteam.com] (the "Site") and through our business-to-business services. This policy applies to information we collect from clients, prospective clients, partners, vendors, and other business contacts.
By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We may collect personal and business information that you voluntarily provide when you:
• Complete a contact form, inquiry, or request for proposal on our Site
• Communicate with us by email, phone, or other means
• Enter into a service agreement with us
• Subscribe to our newsletters, updates, or marketing communications
• Attend our events, webinars, or other programs
The types of information we may collect include: business name, your name and job title, business email address, business phone number, mailing address, billing and payment information, and any other information you choose to provide.
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain technical information, including:
• IP address and general geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and other diagnostic data
• Cookies and similar tracking technologies (see Section 5)
1.3 Information from Third Parties
We may receive information about you from third-party sources, including business data providers, marketing partners, and publicly available sources such as professional networking platforms, in order to supplement information we already hold or to identify potential clients.
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
• Providing, delivering, and managing our services to you
• Responding to your inquiries, requests, and communications
• Processing transactions and sending related information such as invoices and confirmations
• Sending service updates, administrative notices, and support messages
• Sending marketing and promotional communications (where permitted; see Section 6)
• Analyzing usage of our Site to improve functionality and user experience
• Conducting research, analytics, and business development activities
• Enforcing our contracts and terms of service
• Complying with applicable legal obligations
• Detecting, preventing, and addressing fraud, security issues, or technical problems
3. Legal Basis for Processing (Where Applicable)
Where required by applicable law (such as the General Data Protection Regulation, or "GDPR"), we process personal data on one or more of the following legal bases:
• Performance of a contract: Processing necessary to fulfill our obligations under a service agreement with you or your organization
• Legitimate interests: Processing necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests
• Compliance with legal obligations: Processing required to comply with applicable laws and regulations
• Consent: Where you have provided explicit consent for a specific processing activity
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with third-party vendors and service providers that assist us in operating our Site, conducting our business, or providing services to you, including hosting providers, payment processors, CRM platforms, email service providers, and analytics providers. These parties are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.
4.2 Business Transfers
In the event of a merger, acquisition, reorganization, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on our Site.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in good-faith belief that such disclosure is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud or illegal activity, or protect the safety of our employees, clients, or the public.
4.4 With Your Consent
We may share your information with third parties when you have given us your explicit consent to do so.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and support our marketing efforts. Cookies are small data files stored on your device.
We use the following types of cookies:
• Strictly necessary cookies: Required for the Site to function properly
• Analytics cookies: Help us understand how visitors interact with our Site
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. For more information, refer to your browser's help documentation.
6. Marketing Communications
With your consent, or where we have a legitimate interest in doing so, we may send you marketing communications about our services, industry insights, events, and other relevant updates. You may opt out of receiving marketing communications at any time by:
• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at [privacy@yourcompany.com]
Please note that opting out of marketing communications will not affect our ability to send you transactional or service-related communications necessary to fulfill our contractual obligations.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria we use to determine retention periods include:
• The duration of our business relationship with you or your organization
• Our legal and regulatory obligations
• Applicable statutes of limitation
• Industry best practices and guidelines
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention procedures.
8. Data Security
We implement reasonable and appropriate technical and organizational measures to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encryption in transit, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and applicable authorities as required by law.
9. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
• Access: The right to request a copy of the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information, subject to certain exceptions
• Restriction: The right to request that we restrict processing of your information in certain circumstances
• Portability: The right to receive your information in a structured, commonly used, machine-readable format
• Objection: The right to object to processing based on legitimate interests or for direct marketing purposes
• Withdrawal of Consent: Where processing is based on consent, the right to withdraw that consent at any time
To exercise any of these rights, please contact us at ignite@thesparkteam.com. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.
10. International Data Transfers
Our operations are primarily based in the United States. If you are located outside the United States, please be aware that information we collect may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take appropriate steps to ensure that any such transfers comply with applicable data protection laws, including the use of standard contractual clauses or other approved transfer mechanisms where required.
11. Third-Party Links
Our Site may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our Site and services are directed to business professionals and are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this policy and, where appropriate, notify you by email or a prominent notice on our Site. We encourage you to review this policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Spark Communications, LLC
Attn: Privacy
173 44th St
Pittsburgh, PA 15201
Email: ignite@thesparkteam.com
If you are located in the European Economic Area and have concerns about our data practices that we have not adequately addressed, you have the right to lodge a complaint with your local data protection authority.